PRIVACY NOTICE
Last updated: 1 August 2026
Linear Storage Solutions Limited respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains how we collect, use, store and share personal information and the rights available to you under applicable data protection legislation.
Who we are
Linear Storage Solutions Limited is registered in England and Wales.
Company number: 05053473
Business address:
The Annexe
30 Christchurch Road
Bournemouth
Dorset
BH1 3PD
Telephone: 0800 917 1103
Email: sales@linearstorage.co.uk
ICO Registration Number: ZA836920
For the purposes of applicable data protection legislation, Linear Storage Solutions Limited is the controller of personal information covered by this notice.
Personal information we may collect
Depending upon your relationship with us, we may collect:
- name;
- job title;
- employer or business;
- business address;
- telephone number;
- email address;
- enquiry information;
- site and project information;
- quotation and order information;
- inspection information;
- account information;
- correspondence;
- marketing preferences;
- information you submit through our websites or Client Document Area;
- website usage information; and
- other information you choose to provide.
How we collect information
We may obtain information:
- directly from you;
- through our websites;
- through the Client Document Area;
- by email;
- by telephone;
- through site visits;
- through quotations and orders;
- from your employer or colleagues;
- through business partners and suppliers;
- from publicly available business information; or
- from another lawful source.
Why we use information
We may process personal information for:
- responding to enquiries;
- arranging surveys and site visits;
- producing quotations;
- supplying our products and services;
- project management;
- racking and storage installations;
- rack inspections;
- administering our Client Document Area;
- managing customer accounts;
- invoicing;
- communicating with customers;
- supplier management;
- resolving complaints;
- complying with legal obligations;
- improving our products and services;
- maintaining website and IT security; and
- sending appropriate B2B marketing where legally permitted.
Lawful bases
Depending upon the circumstances, our lawful bases may include:
- performing a contract;
- taking steps requested before entering into a contract;
- compliance with legal obligations;
- our legitimate interests;
- consent where appropriate; or
- another basis provided by applicable law.
We do not require you to consent to all processing simply by using our website or contacting us.
Website enquiries
Where you submit an enquiry through our website, we use the information you provide to respond to your request and, where appropriate, provide information or quotations concerning our products and services.
You do not need to consent to unrelated marketing in order for us to respond to an enquiry.
Marketing
We may send relevant communications about our products and services to business contacts where permitted by applicable law.
You can object to direct marketing at any time by contacting us or using an unsubscribe mechanism contained in our communications.
We will not sell your personal information.
Sharing information
We may share relevant personal information with:
- our employees;
- suppliers;
- subcontractors;
- delivery providers;
- installers;
- professional advisers;
- accountants;
- insurers;
- IT and software providers;
- website and hosting providers;
- payment providers;
- government authorities;
- regulators; and
- law enforcement bodies.
We only share information where there is an appropriate business or legal reason to do so.
International transfers
Some technology providers may process information outside the UK.
Where legally required, we take appropriate steps to ensure safeguards are in place.
Retention
We will not keep personal information for longer than is reasonably necessary.
Different information is retained for different periods depending upon:
- why it was collected;
- our contractual obligations;
- project requirements;
- warranties;
- accounting requirements;
- legal and regulatory requirements;
- health and safety requirements; and
- potential legal claims.
Information that is no longer required will be appropriately deleted, destroyed or anonymised.
UK GDPR itself does not prescribe one universal retention period; organisations must determine and justify suitable periods according to purpose and necessity.
Security
We maintain reasonable organisational and technical security measures designed to prevent personal information being accidentally lost, used, accessed, altered or disclosed without appropriate authority.
Your rights
Depending upon your circumstances, you may have rights including:
- the right to be informed about how your information is used;
- the right to access your personal information;
- the right to correct inaccurate information;
- the right to request deletion in certain circumstances;
- the right to request restriction in certain circumstances;
- the right to object to certain processing;
- the right to data portability where applicable; and
- the right to withdraw consent where consent is being relied upon.
You normally do not have to pay a fee to exercise these rights.
Please contact us if you wish to exercise a data-protection right.
Complaints
If you have concerns about the way we process your information, please contact:
Data Protection Lead
Linear Storage Solutions Limited
Email: sales@linearstorage.co.uk
We will acknowledge data-protection complaints within 30 days and investigate and respond to complaints without undue delay.
You also have the right to raise concerns with the Information Commissioner’s Office (ICO).
Further information can be found at www.ico.org.uk.
Cookies
Our websites use cookies and similar technologies.
Some cookies may be necessary for the proper operation of our websites.
Where consent is legally required for analytics, advertising or other optional cookies, those cookies will be used in accordance with the preferences selected through our cookie-management system.
Further information is available in our Cookie Policy.
Links to other websites
Our websites may contain links to websites operated by third parties.
We are not responsible for the privacy practices of those organisations and recommend reviewing their privacy notices.
Changes to this Privacy Notice
We may amend this notice from time to time to reflect changes in our operations, technology, legal requirements or business practices.
The latest version will be published on our website.
WEBSITE CONTACT FORMS
We need to remove any mandatory statement saying:
“I consent to you storing and processing my data in order to respond to my enquiry.”
Instead put underneath the form:
Connect
Privacy: We will use the information you provide to respond to your enquiry and, where appropriate, provide quotations or information about our products and services. Please see our Privacy Notice for further information.